It can feel awkward when someone replies with “sorry to hear that” — you might be left wondering whether to explain more, thank them, or move on. Simple, steady responses take the pressure off both people and keep the conversation where you want it to be. Below are short replies, warmer options, and practical tips to help you respond in a way that fits your relationship and mood.

Why This Moment Matters

A brief phrase like “sorry to hear that” is often someone’s attempt at empathy, but it can land as perfunctory or supportive depending on tone and context. How you respond shapes whether the exchange becomes a small acknowledgment or opens up space for deeper conversation. Your reaction also signals boundaries and emotional needs — whether you want comfort, help, or simply to be heard.

Short, Simple Things You Can Say

• Thanks — I appreciate that.
• I’m glad you said that; I needed to hear it.
• Thanks. I’m doing okay right now.
• I appreciate you checking in.
• Thanks — I might talk about it later.
• That means a lot, thank you.
• Thanks. I’m handling it, but I’ll reach out if I need help.

Longer Messages With More Warmth

• Thank you — I really appreciate you saying that. It’s been a rough week and hearing someone care helps.
• I’m grateful you reached out. If you have a moment, I could use a friend to talk to about what happened.
• Thanks for saying that. Right now I’m taking it day by day; your support makes a difference even if I’m quiet.
• I appreciate your sympathy. I’m still figuring things out, but if you’d like to know more I can share what’s going on.
• Thank you — I don’t expect anyone to fix this, but knowing you’re thinking of me is comforting.

What to Avoid Saying

• “It’s nothing” or “Don’t worry about it” — these can shut down genuine concern and erase your experience.
• “It could be worse” or “At least…” — comparative responses minimize how you feel.
• Immediate demands for solutions or advice if you didn’t ask for them.
• Responding with sarcasm or anger — it can make the other person withdraw further.
• Overloading the responder with details if you don’t want to talk; oversharing out of obligation can leave you feeling exposed.

Helpful Tips for Handling the Moment

• Match your reply to your need: a short thanks if you want to move on, a longer message if you want connection.
• If you need support, give a cue: “I’d appreciate a call” or “Can we talk more about this later?”
• If you don’t want to discuss it, a simple “Thanks, I’ll let you know if I want to talk” sets a clear boundary.
• Notice the relationship and medium: text often reads flatter than an in-person tone — a few extra words can help convey sincerity.
• Use gratitude to acknowledge intent without committing to more emotional labour than you have.
• If the person seems uncertain about what to do next, it’s okay to tell them: “Just checking in is enough.”

A Note About This Particular Situation

“Sorry to hear that” is a common, sometimes automatic phrase — the person may truly care, or they may not know what else to say. Your reply can guide the interaction: it can invite deeper support, politely close the topic, or set boundaries for future check-ins. Tailor your response to your emotional energy and the closeness of your relationship.

Let us know in the comments if this has helped or if you’ve got suggestions we can include

About the Author 

Helen Bach is a relationship expert and writer who helps people find the right words when it matters most. She studied English and English Literature at the University of Michigan, where she developed a passion for how language shapes love, conflict, and connection.

At whattosaywhen.net, Helen writes clear, down-to-earth advice on what to say in real-life situations—from first dates and tough conversations to breakups and makeups. Her goal is simple: to make talking about feelings less awkward and a lot more honest.