It helps to have a few steady phrases ready when someone says they’re on their way — it reduces awkwardness and gives both of you a clear next step. The goal is to acknowledge the update, set expectations if needed, and keep tone calm and practical so plans stay smooth.

Why This Moment Matters

Hearing “I’m on my way” is a small but meaningful update: it signals movement and an intention to meet the plan you both made. How you respond sets the tone for the arrival — you can make the person feel welcomed, relieve their pressure, or gently clarify timing. That quick exchange also affects logistics like whether you start eating, save a seat, or meet them at the door.

Short, Simple Things You Can Say

• Great — see you soon.
• Thanks for the update. How far out are you?
• Perfect; I’ll be ready.
• Safe travels — text me when you’re five minutes away.
• Okay, I’ll save you a spot.
• No problem, take your time.

Longer Messages With More Warmth

• Thanks for letting me know. Want me to start without you or wait until you get here?
• Awesome — if it helps, send a quick pin or your ETA so I can meet you at the entrance.
• Glad you’re coming. I made a little snack; come straight in when you arrive or call if you want me to wait outside.
• Appreciate the heads-up. Traffic can be unpredictable — drive safely and I’ll hold your place.
• Good to hear — I’ll keep my phone nearby. If anything changes, just send a quick update and we’ll adapt.

What to Avoid Saying

• “Where are you?” asked in a confrontational way that implies blame.
• Sarcastic comments like “Right on time,” which can make someone defensive.
• Pressuring them for an exact minute-by-minute breakdown unless it’s essential.
• Assuming they’re late on purpose or reminding them of past lateness in the moment.
• Jokes about accidents or risky behavior that might sound uncaring.

Helpful Tips for Handling the Moment

• Ask for a rough ETA only if it matters to the plan; otherwise a brief acknowledgement is fine.
• Offer helpful options (hold a seat, start without them, meet them at the gate) so they can choose.
• Use location sharing or a five-minute check-in when exact timing matters (rideshare pickup, handing off something).
• Keep tone neutral and kind; it reduces stress if travel is delayed.
• If you’re the host, mention any timing-sensitive details (when food will be served, whether you need to lock up).
• If “on my way” is a recurring pattern that affects plans, address it privately later instead of in the moment.

A Note About This Particular Situation

People use “on my way” to mean different things — sometimes it means they just left, sometimes they’re about to leave, and sometimes it’s a courtesy. Context (transit type, local traffic, or your relationship) matters when you decide whether to follow up. If a late arrival becomes a pattern that impacts you, plan a calm conversation about expectations at a later time rather than calling them out when they’re already en route.

Let us know in the comments if this has helped or if you’ve got suggestions we can include

About the Author 

Helen Bach is a relationship expert and writer who helps people find the right words when it matters most. She studied English and English Literature at the University of Michigan, where she developed a passion for how language shapes love, conflict, and connection.

At whattosaywhen.net, Helen writes clear, down-to-earth advice on what to say in real-life situations—from first dates and tough conversations to breakups and makeups. Her goal is simple: to make talking about feelings less awkward and a lot more honest.