It’s normal to feel unsure when a colleague or friend says they’re overwhelmed with work – you want to help without overstepping. Keep your words steady and practical so they feel heard and supported without added pressure.

Why This Moment Matters

When someone says they’re overwhelmed with work it’s a sign that their capacity is strained and their wellbeing or performance may be at risk. How you respond can either relieve pressure or make them shut down — your tone and offers of help shape whether they feel safe asking for support again. This is also an opportunity to address workload, communication, and team dynamics before the situation worsens.

Short, Simple Things You Can Say

• I’m sorry you’re dealing with this — do you want to tell me what’s going on?
• That sounds really hard right now.
• Is there one thing I could help you with right now?
• Do you want to step away for a few minutes and breathe?
• Would it help if I looked at your task list with you?
• If you prefer, we can keep this brief and talk later — whatever feels best.

Longer Messages With More Warmth

• I can see how much you’re juggling. If you want, I can take the client email off your plate today so you can focus on the deadline.
• You don’t have to carry all of this alone — we can work through priorities together and decide what can wait or be delegated.
• I’m here to listen, not to judge. Tell me where you’re stuck and we’ll figure out one small next step.
• If it helps, I can join the meeting with you to bring up the timeline or scope concerns — you don’t need to face that conversation by yourself.
• I know it’s overwhelming; let’s make a quick plan for the next 24–48 hours so you don’t have to keep everything in your head.

What to Avoid Saying

• Minimize their feelings with lines like “It’s not that bad” or “Everyone’s busy.”
• Don’t compare: “I had it worse last year” — that can shut down the conversation.
• Avoid pressuring them to fix it immediately with “You just need to manage your time better.”
• Don’t promise solutions you can’t deliver (e.g., “I’ll get you off the project” if you lack authority).
• Avoid publicizing their stress or venting about them to others without permission.

Helpful Tips for Handling the Moment

• Listen first: give them space to explain without interrupting or immediately offering solutions.
• Ask clarifying questions: what’s most urgent, what can wait, and what would make the biggest difference?
• Offer concrete help (reviewing one document, handling an email, re-prioritizing tasks) rather than vague offers.
• Respect boundaries: some people want practical help, others just need someone to acknowledge it; ask which.
• Follow up later to check in and see if your help made a difference or if additional steps are needed.
• If workload issues are recurring, suggest appropriate channels (manager conversation, team planning, HR, or EAP) while maintaining confidentiality.

A Note About This Particular Situation

Workplace overwhelm often has layers: deadlines, unclear expectations, interpersonal friction, and resource gaps can all contribute. Be cautious about assuming it’s a personal failing — the root is frequently systemic or temporary. Your calm, practical response can create a safer space for them to get the help they really need.

Let us know in the comments if this has helped or if you’ve got suggestions we can include

About the Author

Helen Bach is a relationship expert and writer who helps people find the right words when it matters most. She studied English and English Literature at the University of Michigan, where she developed a passion for how language shapes love, conflict, and connection.

At whattosaywhen.net, Helen writes clear, down-to-earth advice on what to say in real-life situations—from first dates and tough conversations to breakups and makeups. Her goal is simple: to make talking about feelings less awkward and a lot more honest.